Salesforce Course

Salesforce is the 5th fastest growing platform in an IT domain. And it remains on the top above all CRM software in the world. Salesforce developer is one of the most wanted technologies in the cloud-computing platform. The Salesforce developer training course is designed for those individuals planning to have an excellent career in an IT sector globally. Salesforce Developer is equipped with advanced programming skills required by the top IT companies. Salesforce Developer Training will help you get in-depth knowledge of some important fundamentals on cloud-computing and Salesforce components such as Salesforce MVC architecture, developer console, working with components of Apex data and its scheduling, etc.

What is Salesforce CRM

Salesforce.com (stylized as salesƒorce) is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also capitalizes on commercial applications of social networking through acquisition.

Salesforce.com's customer relationship management (CRM) service is broken down into several broad categories: Sales Cloud, Service Cloud, Data Cloud (including Jigsaw), Marketing Cloud, Community Cloud (including Chatter), Analytics Cloud, App Cloud, and IoT with over 100,000 customers.

Salesforce is the primary enterprise offering within the Salesforce1 Platform, and provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events. The Salesforce customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email alert, Google search, and access to customers' entitlement and contracts.

Salesforce Training Syllabus

Salesforce Fundamentals

• What is Cloud Computing?
• What is Force.com Platform?
• Different Editions of Force.com
• Signup for Force.com Account
• Multi-tenant environment
• MVC pattern

Data Modeling and Management

• Creating new application
• Creating Custom objects, history objects, Chatter object, metadata,external IDs
• Custom settings
• Creating Tabs – Custom Tabs, Web tabs
• Objects, multi-currency, multi-language
• Understanding & Creating different data types
• Understanding & Creating different types of relationship
• Master-Detail Relationship
• Lookup Relationship
• Picklists (Normal Picklists, Dependent Picklists, Multi-Select Picklists)
• Creating Page Layouts
• Schema Builder
• Importing and exporting data

Organization Setup

• Company profile info

User Setup

• Identify the steps to set up / maintain a user
• User access

Security

• Creating Users
• Understanding, Creating & Using Roles
• Understanding, Creating & Using Profiles
• Restricting Access based on IP & Login Hours
• Managing Company Information
• Sharing Records
• Sharing via Apex
• Auditing &Monitoring
• Describe the capabilities of territory management and the implications to the sharing model

Business Logic and Process Automation

• Record types
• Formula fields
• Roll-up summary fields
• Validation rules
• Approval processes
• Workflow, visual workflow

Reporting

• Understand Reporting on Force.com Platform
• Creating Reports (Standard, Summary, Matrix)
• Understanding Dashboards
• Creating a Dashboard Component

App Deployment

• Lifecycle
• Sandboxes
• Change sets
• Packages

Desktop and Mobile Administration

• Salesforce1 mobile application user interface
• synchronization options of Salesforce for Outlook

Chatter

• Features of Chatter

Sales Cloud Applications

• Salesforce sales process
• Products and price books
• Lead management
• Campaign management

Service Cloud Applications

• Case management
• Solution management
• Communities
• Salesforce Knowledge

Content and Folder Management

• Features of Content
• Organize folders

Activity Management

• Activity management

Salesforce Developer

Apex

Apex Fundamentals

• What is Apex
• When should I use Apex
• What are the Limitations of Apex

Apex Development Process

• Writing Apex
• Writing Tests
• Deploying Apex
• Apex Development Tools

Getting Started with Apex

• Creating a custom Object
• Adding an Apex Class
• Adding an Apex Trigger
• Adding a Test Class
• Deployment